Pre-sales & after-sales technical services

In a business environment marked by rapid technological innovation and ever-shorter times to market, customer experience is your priority. GEODIS provides you with the flexibility and agility you need to meet your end customers' expectations.

Pre-sales & after-sales technical services
We take charge of your high-tech equipment prior to installation and right through their dismantling. In addition, our technical experts handle lifecycle-long servicing, reconfiguration and preparation for new users.

You benefit from Europe-wide services to a proven methodology, for reducing rollout costs, extending product life and recycling obsolete equipment, thereby generating new revenue sources.

Unique skills covering the whole product lifestyle

GEODIS_SerTech
 

Start of life:

  • Pick-up services
  • Customs and import/export operations
  • Suppliers management, warehousing, Vendor Managed Inventory (VMI)
  • Configuration and customization of hardware and software prior to startup
  • Configuration management and software customization for the end-user
  • Demonstration pool service
  • Domestic and international distribution
  • Added-value services: installation and user training at customer site

Mid-life:

  • Technical call centres
  • Collection services
  • Services at customer site
  • Customer assistance
  • SWAP
  • Sorting, testing and data destruction
  • Repair
  • Resale

End of life:

  • Decommissioning and pick-up from customer site
  • Data destruction
  • Dismantling
  • Recovery and testing of parts
  • Recycling
  • Utilization of materials
  • Destruction of professional waste electrical and electronic products (WEEE)

Throughout the lifecycle:

  • Management of spare parts
  • Uninterrupted round-the-clock
  • Urgent delivery service
  • Standard delivery, next-day delivery, in specified time slot
  • PUDO delivery (Pick Up Drop Off point), pick-up location, where the equipment is used…

GEODIS’ support throughout the product lifecycle, through an integrated offer covering warehousing, distribution and added-value technical services, brings you the following advantages:

  • Europe-wide solution
  • One-stop contact
  • Proven expertise
  • Advanced technologies
  • Continuous service improvement
  • Selection of best technical centers
  • State-of-the-art IT tools
  • Traceability
  • Extranet portal for tracking activities

Blog

Blog

Find the latest news, stories and opinions on logistics on our blog Logistics Minded.

Press releases

Press releases

March, 22 2017

Innovation: GEODIS explores opportunities in electric highways Continue Reading

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News

News

January, 04 2017

Rediscover GEODIS' 2016 highlights Continue Reading

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