Pre-sales & after-sales technical services

In a business environment marked by rapid technological innovation and ever-shorter times to market, customer experience is your priority. GEODIS provides you with the flexibility and agility you need to meet your end customers' expectations.

Pre-sales & after-sales technical services
We take charge of your high-tech equipment prior to installation and right through their dismantling. In addition, our technical experts handle lifecycle-long servicing, reconfiguration and preparation for new users.

You benefit from Europe-wide services to a proven methodology, for reducing rollout costs, extending product life and recycling obsolete equipment, thereby generating new revenue sources.

Unique skills covering the whole product lifestyle

GEODIS_SerTech
 

Start of life:

  • Pick-up services
  • Customs and import/export operations
  • Suppliers management, warehousing, Vendor Managed Inventory (VMI)
  • Configuration and customization of hardware and software prior to startup
  • Configuration management and software customization for the end-user
  • Demonstration pool service
  • Domestic and international distribution
  • Added-value services: installation and user training at customer site

Mid-life:

  • Technical call centres
  • Collection services
  • Services at customer site
  • Customer assistance
  • SWAP
  • Sorting, testing and data destruction
  • Repair
  • Resale

End of life:

  • Decommissioning and pick-up from customer site
  • Data destruction
  • Dismantling
  • Recovery and testing of parts
  • Recycling
  • Utilization of materials
  • Destruction of professional waste electrical and electronic products (WEEE)

Throughout the lifecycle:

  • Management of spare parts
  • Uninterrupted round-the-clock
  • Urgent delivery service
  • Standard delivery, next-day delivery, in specified time slot
  • PUDO delivery (Pick Up Drop Off point), pick-up location, where the equipment is used…

GEODIS’ support throughout the product lifecycle, through an integrated offer covering warehousing, distribution and added-value technical services, brings you the following advantages:

  • Europe-wide solution
  • One-stop contact
  • Proven expertise
  • Advanced technologies
  • Continuous service improvement
  • Selection of best technical centers
  • State-of-the-art IT tools
  • Traceability
  • Extranet portal for tracking activities

Blog

Blog

Find the latest news, stories and opinions on logistics on our blog Logistics Minded.

Press releases

Press releases

December, 11 2017

A new depot in the Lyon region for GEODIS Continue Reading

All the press releases

News

News

September, 27 2017

Meet GEODIS at EUROPORT 2017 in Rotterdam Ahoy Continue Reading

View all news