Update - Status Following Cyberattack at Maersk

July, 04 2017

We are pleased to inform you about a further improved situation with regards to APM terminal operations and Maersk’s ability to receive and handle shipment bookings. At the same time our GEODIS teams are providing issue resolutions and alternative solutions to affected customers.

While Maersk is still in the recovering phase, the shipping line is progressing steadily in restoring IT and communication systems worldwide. In many countries Maersk’s employees can communicate again via the company’s email system. Phone lines are partly back up and running, and bookings are accepted via phone, EDI, mail and the internal booking platform INTTRA.
Nevertheless, the process is taking more time than usual; therefore shipment delays are still to be expected, and we are experiencing a significant slow-down on receiving complete documentation. This might particularly impact shipments on arrival after shorter transit times.
We are in contact with Maersk, in order to mitigate this risk as swiftly as possible.
APM terminals are operative again for the most extent, with the exception of Rotterdam. The latest status update provided by Maersk can be downloaded HERE.
An updated overview with additional information, such as a more detailed booking situation and the connectivity status of the terminals, based on information provided by GEODIS’ local network, can be accessed HERE.
While our teams have been in contact with affected customers already you are most welcome to reach out anytime in case of questions or concerns. Please find HERE the GEODIS office directory or simply reach out to your GEODIS account manager. We will be happy to assist you.

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