Digital accessibility

What is digital accessibility

Digital accessibility is about considering the needs of people with disabilities when designing digital products and services (websites, apps, etc.).

Accessibility standards consider the needs of people with impaired vision, hearing, motor skills, or intellectual, cognitive or mental capacity.

Checking that a website complies with the French Référentiel général d'amélioration de l'accessibilité (RGAA) accessibility standard is about ensuring that the online service being assessed is compatible with the assistance technologies used by disabled people. Examples include a screen reader and/or Braille display for blind people, a voice-operated system for people with motor disabilities, etc.

An accessible website allows people with disabilities to easily access its content and functionalities. For example, an accessible site makes it possible to:

Browse using a voice synthesiser and/or Braille display (used in particular by blind and partially sighted people);
Customise the display of the site to suit your needs (increasing font size, changing the colours, etc.);
Browse without using the mouse (using only the keyboard, via a touchscreen, by voice control or any other suitable accessory).

To achieve this, the site must comply with the standards that are in force when it is developed and updated.

Declaration of accessibility

Here at GEODIS, we take particular care to ensure that our online services are accessible to as many people as possible, in accordance with Article 47 of Act no. 2005-102 of 11 February 2005 and international recommendations on digital accessibility (WCAG 2.1 levels A and AA).

This accessibility statement applies to the www.geodis.com website, which is to be rendered accessible gradually during the second half of 2023.

An approach conducive to optimum accessibility

GEODIS galvanised all of its teams to achieve optimum accessibility of its services portal so as to meet the expectations of its web users, whether or not they have a disability.

With an approach based on the RGAA reference framework (https://accessibilite.numerique.gouv.fr/methode/criteres-et-tests/), the website will be optimised to feature, not least:

A web style guide with improved contrast (text and interface elements);
Information not conveyed by colours alone;
Sufficient visibility and contrast of the focal point when using the keyboard;
Logical keyboard navigation patterns;
Optimisation of interface size by up to 200% without loss of information;
Multilingual management of all content and functionalities;
Technical elements (menus, search function, tabs, etc.) that have been brought into line with the standards;
A properly-structured site and content structure that meets the standards;
Accessibility in all that it has to offer;
Training for all project teams.

Compliance status

The GEODIS website (www.geodis.com) is currently partially compliant with RGAA version 4.1.2. The correction of its non-compliances is currently underway, and the contents of this accessibility statement will be regularly updated accordingly.

Test results

The conformity audit carried out by Franck Letrouvé (pixFL) shows that 50% of the RGAA criteria are met. This percentage can be broken down as follows:

31 criteria complied with
31 criteria not complied with
44 criteria not applicable

Non-accessible content

Non-compliance:

1.3 - For each image conveying information with alternative text, is the alternative text relevant (excluding specific cases)?
3.1 - In each web page, is information not solely conveyed through color? Is this rule respected?
3.2 - In each web page, is the contrast between text color and background color sufficiently high (excluding specific cases)?
3.3 - In each web page, are colors used in interface components or graphical elements conveying information sufficiently contrasting (excluding specific cases)?
4.1 - Does each pre-recorded time-based media have, if necessary, textual transcription or audio description (excluding specific cases)?
4.3 - Does each pre-recorded synchronized time-based media have, if necessary, synchronized subtitles (excluding specific cases)?
4.11 - Is the playback control of each time-based media, if necessary, controllable by keyboard and any pointing device?
6.1 - Is each link explicit (excluding specific cases)?
7.1 - Is each script, if necessary, compatible with assistive technologies?
7.3 - Is each script controllable by keyboard and any pointing device (excluding specific cases)?
8.2 - For each web page, is the generated source code valid according to the specified document type (excluding specific cases)?
8.6 - For each web page with a page title, is the title relevant?
8.7 - In each web page, is each language change indicated in the source code (excluding specific cases)?
8.9 - In each web page, are tags not used solely for presentation purposes? Is this rule respected?
9.1 - In each web page, is information structured through appropriate use of headings?
9.3 - In each web page, is each list correctly structured?
10.4 - In each web page, is the text still readable when font size is increased up to 200%, at least (excluding specific cases)?
10.7 - In each web page, is the focus indication visible for each focused element?
11.1 - Does each form field have a label?
11.2 - Is each label associated with a form field relevant (excluding specific cases)?
11.3 - In each form, is each label associated with a form field with the same function and repeated multiple times on the same page or across pages consistent?
11.5 - In each form, are fields of the same nature grouped, if necessary?
11.7 - In each web page, is the focus indication visible for each focused element?
11.9 - In each form, is the label of each button relevant (excluding specific cases)?
11.10 - In each form, is input control used appropriately (excluding specific cases)?
11.11 - In each form, is input control accompanied, if necessary, by suggestions facilitating error correction?
11.13 - Can the purpose of an input field be deduced to facilitate automatic filling of fields with user data?
12.2 - In each set of pages, are the menu and navigation bars always in the same place (excluding specific cases)?
12.8 - In each web page, is the tab order consistent?
12.11 - In each web page, is the tab order consistent?
13.3 - In each web page, does each downloadable office document have, if necessary, an accessible version (excluding specific cases)?

Content not subject to the obligation of accessibility

Third-party content not funded or developed by the concerned organization and not under its control (e.g., online frames and YouTube player).
Files available in office formats published before September 23, 2018, unless necessary for administrative tasks performed by the concerned organization.
Pre-recorded audio and video content, including those with interactive components, published before September 23, 2020.

The drawing-up of this declaration of accessibility

This statement was established on June 28, 2023, and updated on February 12, 2024.

Technologies used to develop the website:

HTML 5
CSS 3
SVG
Javascript

User agents, assistance technologies and tools used to check accessibility.

The web page tests were carried out using the following combinations of web browsers and screen readers:

Voiceover + Safari on macOS 17.2 and iOS 17.3
Firefox 122 + NVDA 2023.3 on Windows 10
Firefox 122 + Jaws 2023

The following tools were used for the assessment:

Color Contrast Analyser
Web Developer Toolbar
Axe
Arc Toolkit

Pages of the site that will be checked for compliance:

Compensation entitlement

Under Article 11 of the Act of February 2005, disabled people are entitled to compensation for the consequences of their disability, whatever the cause and nature of their impairment, their age or their lifestyle.

This means that all organisations are under an obligation to take the necessary steps to provide access, within a reasonable timeframe, to the information and functionalities sought by disabled people. This applies regardless of whether the content is covered by an exemption.

Feedback and contact

If you are unable to access any content or service, you may contact the GEODIS website controller, who can direct you to an accessible alternative or give you the content in a different format.

Appeal procedures

Such a procedure should be used in the following scenario:

You have notified the Digital Accessibility Officer of an accessibility problem that is preventing you from accessing the GEODIS website or any of its content and you have not received a satisfactory response.

Send a message to the Human Rights Defender: https://formulaire.defenseurdesdroits.

Contact the Human Rights Defender's representative for your region: https://www.defenseurdesdroits.fr/saisir/delegues

Send a letter (free of charge, do not affix a stamp) to the following address: Défenseur des droits - Libre réponse 71120 - 75342 Paris CEDEX 07